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“Ultimately, our Housemark subscription has driven performance improvement across several areas. Having bespoke support across a range of projects has been very helpful. We’ve bought into Housemark at all levels, and this cascades down throughout the organisation – data is now part of our culture.”

Anita Wright Head of Analytics and Insight, Onward Homes

“We can monitor performance of our estate services staff, while enforcing a high quality of service, and reducing the amount of time for operatives to raise issues. We have introduced “grading” of estates that we work with our residents to monitor and improve as needed. Using the data collected in Photobook allows this to be a much easier and transparent process for our residents.”

Chris Underwood Business and Contracts Operations Manager, Peabody Housing Association London

“Working with Housemark validated our decisions and gave us the confidence to continue with our plans. This year we have implemented a new customer contact centre, which has delivered both efficiency and improved outcomes for customers. We’re now achieving around 90% customer satisfaction!”

Martin Ebner Head of Customer Experience at Nottingham Community Housing Association

“Housemark stressed to us the importance of on-time data in order to make service improvements across a range of business areas and to make living situations much better for our tenants. We’re now giving our tenants more transparency and we feel we’re on track to meet the requirements of the new Consumer Regulation standards. We had a fantastic experience with Housemark and we’ll definitely use their services again. ”

Baljinder Reyatt Policy and Performance Specialist for Neighbourhoods and Communities, Wokingham Borough Council

“It’s like night and day the difference in how we carry out inspections since implementing Photobook… not only do we save time and hundreds of sheets of paper each month, we now have accessible information at our fingertips.”

Ian Hodden-Brown, Team Leader, Estate Services, Royal Borough of Kingston upon Thames